Return & Refund Policy

At BimmerCo, we want you to be satisfied with your purchase. We carefully select and inspect our automotive accessories before shipment. This Return & Refund Policy explains the conditions for returns, exchanges, refunds, and product-related claims.

1. Return Period

You may request a return or exchange within 30 days of delivery.

To be eligible for a return, the item must be:

• Unused and uninstalled
• In its original condition
• In the original packaging
• Complete with all accessories, manuals, components, and included parts

Please contact us at support@bimmerco.com before returning any product.

Do not send a product back without contacting us first. Unauthorized returns may not be accepted.

2. Vehicle Fitment & Compatibility

Many BimmerCo products are designed for specific BMW models, model years, generations, configurations, or interior layouts.

Customers are responsible for checking product compatibility before placing an order.

Please carefully review the product title, description, model year, vehicle generation, and fitment information before purchasing.

If you are unsure whether a product fits your vehicle, please contact us before ordering.

Incorrect Model or Product Selection

If you accidentally purchase an item for the wrong vehicle model, year, generation, color, or configuration, you may request a return or exchange within the 30-day return period.

The product must be unused, uninstalled, and in its original condition.

For returns or exchanges caused by incorrect customer selection, the customer is responsible for return shipping costs and any applicable reshipping costs.

Please Check Fitment Before Installation

We strongly recommend checking the product against your vehicle before removing protective films, applying adhesive, or completing installation.

Products that have already been installed and show signs of use, adhesive residue, scratches, damage, or other installation marks may not qualify for a return unless there is a confirmed manufacturing defect.

3. Non-Returnable Items

Unless the product has a confirmed manufacturing defect or BimmerCo made an order fulfillment error, the following items may not be eligible for return:

• Products that have been installed, used, modified, or damaged after delivery
• Products damaged due to improper installation or misuse
• Products with missing parts, accessories, manuals, or original packaging
• Products showing significant scratches, adhesive residue, stains, or other signs of use
• Personalized or custom-made products
• Items returned more than 30 days after delivery
• Customs duties, import taxes, tariffs, or other government charges

This does not affect any rights you may have under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

Please contact us if:

• The product has a manufacturing defect
• The product arrives damaged
• You received the wrong product
• You received the wrong model, color, or variant due to our fulfillment error
• Parts or accessories are missing from your order

Please contact support@bimmerco.com and provide your order number together with clear photos or videos showing the issue.

For shipping damage, please also provide photos of the product and its packaging whenever possible.

If the issue is confirmed to be caused by BimmerCo or a manufacturing defect, we will provide an appropriate solution, which may include a replacement, refund, or other resolution at no additional cost to you.

5. Return Process

To request a return:

1. Contact us at support@bimmerco.com within 30 days of delivery.
2. Provide your order number and the reason for your return.
3. If necessary, provide photos or videos showing the product and the issue.
4. Wait for our customer service team to review your request and provide return instructions.
5. After approval, return the product to the address provided by our customer service team.

Where requested, please provide a valid return tracking number after shipping your return.

Authorized Return Address

Our current authorized return hub is:

Attn: Logistics Dept / Ryan
No. 1, Lane 3, Longchuan Street
Shixia Village, Dalang Town
Dongguan City, Guangdong Province
China
Tel: +86 18587579225

Important: Please contact us before sending any return. Do not return products to our UK registered office unless specifically instructed by BimmerCo customer service.

6. Return Shipping Costs

BimmerCo Covers Return Costs

BimmerCo will cover reasonable return or replacement shipping costs when the return is caused by:

• A confirmed manufacturing defect
• An incorrect item shipped by BimmerCo
• A product that arrived damaged and the claim is verified

Customer Covers Return Costs

Customers are generally responsible for return shipping costs when the return is due to:

• Ordering the wrong BMW model, year, generation, or product variant
• Ordering the wrong color or style
• Changing their mind
• No longer wanting or needing the product
• Other reasons unrelated to a product defect or BimmerCo fulfillment error

Original shipping charges and international customs duties or taxes are generally non-refundable unless required by applicable law.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your return request.

If approved, your refund will be issued to your original payment method.

Refunds are generally processed by BimmerCo within 5–7 business days after approval.

Please note that your bank, credit card provider, PayPal, or other payment provider may require additional time to post the refund to your account.

8. Exchanges

If you purchased the wrong model or variant and would like an exchange, please contact us at support@bimmerco.com.

If the mistake was caused by BimmerCo, we will arrange an appropriate replacement at no additional cost.

If the wrong item was selected by the customer, the customer may be responsible for return shipping and any applicable reshipping costs.

In some cases, international return shipping may cost more than the value of the product. If this occurs, please contact us before returning the item. Our customer service team may offer an alternative resolution where appropriate.

9. Delivery, Customs & Address Issues

Customers are responsible for providing accurate and complete shipping and contact information when placing an order.

Incorrect Shipping Information

BimmerCo is not responsible for delivery failures caused by incorrect or incomplete addresses, telephone numbers, email addresses, or other information supplied by the customer.

If you notice an error after placing your order, please contact us as soon as possible.

Customs Clearance

For international orders, customers are responsible for cooperating with local carriers and customs authorities when required.

This may include providing identification, tax information, customs documents, authorization, or payment of applicable import duties and taxes.

If a shipment cannot be delivered because the recipient refuses or fails to complete required customs procedures, refuses to pay applicable import charges, or fails to collect the package, additional return or disposal charges may apply.

Any refund in such circumstances will be assessed based on the circumstances of the shipment and applicable consumer laws.

10. Lost or Unclaimed Packages

If tracking shows that a package has been delivered but you cannot locate it, please first check:

• Your mailbox or parcel locker
• Front door, porch, garage, or other safe locations
• Building reception or mailroom
• Family members or neighbors
• Your local delivery carrier

Please contact us if you still cannot locate your package, and we will assist you with available tracking information.

For packages returned to us because of an incorrect address, refusal of delivery, failure to collect the package, or incomplete customs clearance, additional shipping charges may apply before the order can be resent.

11. Warranty & Product Defects

BimmerCo products are covered against manufacturing and material defects under normal intended use.

Warranty coverage does not include damage caused by:

• Incorrect or improper installation
• Misuse or accidental damage
• Collision, dropping, or improper handling
• Normal wear and tear
• Scratches, stains, fading, or cosmetic deterioration caused by normal use
• Unauthorized modification or repair
• Failure to follow product installation or care instructions

Warranty eligibility may vary depending on the product and applicable local laws.

12. Force Majeure

BimmerCo is not responsible for delays or delivery disruptions caused by circumstances outside our reasonable control, including severe weather, natural disasters, strikes, carrier disruptions, government restrictions, customs delays, or other force majeure events.

Where applicable, we will work with customers and shipping providers to help resolve delivery issues.

13. Your Statutory Rights

Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under the laws applicable to your purchase.

Where applicable consumer protection laws provide rights that are more favorable than this policy, those statutory rights will apply.

14. Contact Us

If you have questions about a return, refund, exchange, or damaged product, please contact:

BimmerCo Customer Support
Email: support@bimmerco.com

Please include your order number when contacting us so we can assist you more quickly.